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Effective Date: May 27, 2025Grapevine App Inc. ("Grapevine," "we," "us," or "our") values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data across our mobile application and website, and outlines your rights and choices regarding that information.By using our services, you agree to this Privacy Policy and our Terms of Use. If you do not agree, do not use our services.1. Scope of ServicesThis Privacy Policy applies to:* The Grapevine mobile app, which connects beauty and cosmetology professionals with clients for discovery, messaging, scheduling, and payments.
* Our website located at www.jointhegrapevine.com.2. Information We CollectA. Personal InformationWe may collect personal information, including:* Name, email address, phone number, date of birth
* Gender, professional license type, certifications, education
* Photos, portfolio content, service listings and pricing
* Payment details (via third-party processors)
* Calendar integrations and social profile links
* Profile and usage content generated within the platformB. Non-Personal & Technical Information* Device type, browser, IP address
* Referring URLs, clicks, duration, session time, and interactions
* Cookies and similar tracking technologies3. How We Use InformationWe use your information to:* Deliver, maintain, and improve our services
* Facilitate bookings, payments, and direct communication between users
* Authenticate and verify identities
* Personalize experiences and match users
* Provide support and respond to inquiries
* Send administrative and promotional messages
* Comply with legal obligations4. Messaging & User-Generated ContentMessages, photos, videos, reviews, and other content shared through the app may be retained and monitored for safety, legal compliance, and fraud prevention. Users acknowledge that messaging is not fully private and may be accessed or disclosed under law or safety concerns.5. Sharing & Disclosure of InformationWe may share your data with:* Service Providers (e.g., Stripe, Twilio, Google Calendar, analytics partners) bound by contractual confidentiality and data protection agreements
* Other Users when necessary for transactions, bookings, or messaging
* Authorities or legal parties in response to subpoenas, legal processes, or to prevent harm
* Business Partners in case of a merger, acquisition, or saleWe do not sell your personal information.6. Security MeasuresWe implement reasonable technical and organizational safeguards, including:* SSL encryption and secure infrastructure
* Password and two-factor authentication (2FA) options
* Access control and internal security trainingHowever, no system is immune to breaches. You use Grapevine at your own risk and agree to release us from liability for unauthorized access, disclosure, or destruction of your data.7. Data Retention & DeletionWe retain personal data only as long as needed for service delivery, legal requirements, or dispute resolution.You may request deletion by:* Using the in-app delete function
* Emailing [email protected]We will process deletion within 30 days unless legal obligations require retention.8. Your Privacy RightsA. California (CCPA/CPRA)Residents may:* Request a report on what data we collect
* Request deletion of personal data
* Opt-out of data "sales" (we do not sell data)Submit requests to [email protected]B. NevadaNevada residents may opt-out of the "sale" of personal data by emailing us. We do not currently sell data but comply with relevant requests.
Submit requests to [email protected]9. Opt-Outs & CommunicationsYou may opt out of marketing communications at any time via the unsubscribe link or in-app settings. However, administrative notices (e.g., policy updates, booking confirmations) will still be sent.10. Cookies & Tracking TechnologiesWe use cookies, pixels, and tracking tools to enhance performance and personalize content. You can manage preferences in your browser or device settings.11. External LinksOur platform may link to third-party websites or services. We are not responsible for their privacy practices. Review those policies independently.12. Assumption of Risk & ReleaseBy using our services, you:* Acknowledge the risk of data loss, unauthorized access, and interactions with other users
* Assume full responsibility for using Grapevine at your discretion
* Release Grapevine App Inc. from any and all claims, damages, or losses related to privacy breaches, service misuse, or third-party interactions13. Professional Licensing and Verification DisclaimerGrapevine does not verify the licenses, certifications, or qualifications of professionals listed on our platform. It is the sole responsibility of each professional to comply with all local, state, and federal laws, including any requirements for licensure. Clients are encouraged to independently verify any credentials and make informed decisions when selecting a service provider. Grapevine disclaims all liability for false or misleading representations by users.14. Business TransfersIn the event of a merger, acquisition, or restructuring, your information may be transferred. You will be notified and provided choices in such events.15. Changes to This Privacy PolicyWe may update this policy. Significant changes will be notified via email or app notifications. Continued use indicates acceptance.16. Contact UsFor any privacy-related inquiries, please contact:Email: [email protected]
Last Updated: May 27, 2025

Effective Date: May 27, 2025Welcome to Grapevine, a platform operated by Grapevine App Inc. ("Grapevine," "we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our services, including our website, mobile application, and all related tools and platforms (collectively, the "Service"). By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Service.1. EligibilityYou must be at least 18 years old or the age of majority in your jurisdiction to use the Service. By registering or using the Service, you represent and warrant that you meet this requirement.2. Account Registration and SecurityTo access core features, users must register an account. You agree to:* Provide accurate, complete, and current information
* Maintain the confidentiality of your account credentials
* Notify us immediately of any unauthorized useYou are solely responsible for activity under your account. We recommend enabling two-factor authentication (2FA) to further secure your account.3. Scope of ServicesGrapevine connects independent beauty and cosmetology professionals ("Professionals") with clients seeking services ("Clients"). Features include booking, messaging, portfolio browsing, and payment processing.* The app is free to download
* Professionals pay a 1% platform support fee per transaction
* Clients pay a 1.5% platform support fee per transaction
* Premium professional subscriptions may be introduced in the futureGrapevine is not a service provider, and is not liable for the performance, conduct, or quality of services offered by Professionals.4. User Content and ConductUsers may post content (e.g., portfolios, reviews, messages). By submitting content, you grant Grapevine a royalty-free, non-exclusive, worldwide license to use, reproduce, and display your content to operate and promote the platform.You agree not to post or transmit:* Illegal, harmful, or infringing content
* Spam, malware, or phishing attempts
* False or misleading representationsWe reserve the right to remove content or suspend accounts that violate these standards.5. Payments and Third-Party ServicesPayments are processed through third parties such as Stripe. By transacting, you agree to their terms. Grapevine does not guarantee the outcome of service agreements between Clients and Professionals. Platform fees are applied as described.6. Professional Licensing and Verification DisclaimerGrapevine does not verify the licenses, certifications, or qualifications of professionals listed on the platform. It is the sole responsibility of each professional to comply with all local, state, and federal laws, including any requirements for licensure. Clients are solely responsible for verifying a provider’s qualifications and deciding whether to engage their services. Grapevine disclaims all liability for false or misleading representations by users.7. Prohibited UsesYou may not:* Violate laws or regulations
* Circumvent platform fees or payment tools
* Harvest or misuse user data
* Interfere with platform integrity or operations
* Impersonate others or misrepresent your identityViolations may result in suspension or termination of your account.8. Intellectual PropertyAll platform content (excluding user-generated content), including logos, designs, software, and trademarks, is owned by or licensed to Grapevine App Inc. and protected by intellectual property laws. You may not use our branding or proprietary materials without permission.9. DisclaimersGrapevine provides the Service "as is" and "as available." We make no guarantees regarding:* Service reliability, quality, or availability
* Suitability of Professionals or services
* Error-free or uninterrupted accessTo the fullest extent allowed by law, we disclaim all warranties, express or implied.10. Limitation of LiabilityTo the maximum extent permitted by law, Grapevine App Inc. is not liable for any indirect, incidental, special, or consequential damages related to your use of the Service. Our total liability is limited to $100, regardless of the basis for the claim.You agree to assume all risks of using the Service and interacting with other users.11. IndemnificationYou agree to indemnify and hold harmless Grapevine App Inc., its affiliates, officers, directors, and employees from any claims, losses, damages, and legal expenses arising from your use of the Service, your content, or your violation of these Terms.12. Dispute Resolution & ArbitrationAll disputes shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association. You waive your right to a jury trial and to participate in class actions. Arbitration shall occur in the state where Grapevine is headquartered.13. TerminationWe may suspend or terminate your access to the Service at any time, with or without cause. You may cancel your account at any time. Termination does not affect any rights or obligations accrued prior to termination.14. ModificationsWe may update these Terms at any time. If changes are material, we will provide notice (e.g., via email or in-app). Continued use of the Service means you accept the updated Terms.---15. ContactQuestions? Email us at: [email protected]Last Updated: May 27, 2025